HS360 Nurse Leaders - 360 degree feedback

Competency Framework

You must complete all mandatory competencies and can select between 1 and 14 optional ones.

Mandatory Competencies	Optional Competencies
	Personal and Professional Development
	Learning and Development
	Communication
	Managing Services
	Autonomous Practice
	Self Awareness & Impact on Others
	Team Working and Relationship Building
	Leadership and Inspiring Others
	Clinical Expertise
	Integrity, Equality and Diversity
	Patient Focus and Quality
	Service Improvement and Change Management
	Governance and risk management
	Financial Awareness

Mandatory Competencies

Optional Competencies - you can choose between 1 and 14 of these

• Personal and Professional Development

  Personal growth, and developing others to improve the quality of service provision.

  • Creates an environment which encourages people to learn and develop
  • Ensures people have the right level of training and experience for what they are being asked to do
  • Identifies own development needs and sets personal development objectives
  • Maintains own expertise giving a credible clinical / managerial presence
  • Reflects and evaluates own application of knowledge and skills to meet work demands
  • Supports others in learning from mistakes
  • Understands and effectively adopts evidence and research based practice

• Learning and Development

  Formal and clinical education and development of team

  • Engages participants and holds their attention
  • Is a popular and effective clinical educator
  • Prepares thoroughly for teaching / learning activities
  • Provides effective mentorship to others in the clinical environment
  • Recognises an individual's particular needs and uses varied teaching strategies to meet learning objectives
  • Seeks feedback from learners to ensure effective learning
  • Understands, shares and effectively adopts evidence and research based practice
  • Undertakes regular appraisal and ensures team have personal development plans
  • Uses own knowledge confidently and adapts delivery style to suit the participants

• Communication

  Maintaining effective communication wherever it takes place

  • Actively encourages others to communicate effectively
  • Actively listens to others and considers their views
  • Asks questions to check own understanding and ensure others views have been expressed
  • Communicates in a manner appropriate to the situation and people involved
  • Keeps written records of communication where appropriate
  • Recognizes barriers to effective communication and modifies own approach
  • Uses written and electronic communication methods to convey information in an appropriate and professional manner

• Managing Services

  Management skills to ensure smooth running service

  • Addresses issues or individuals who put team performance at risk
  • Adopts a fair and consistent approach to staff
  • Ensures team members have regular appraisal and personal development plans
  • Manages operational pressure in a calm and effective manner
  • Monitors the use of resources in the department and takes action to reduce waste where necessary
  • Understands own role in organisation and escalates information as appropriate
  • Uses own and others time effectively

• Autonomous Practice

  Advanced clinical and diagnostic skills

  • Actively seeks feedback from others and uses it to enhance clinical performance
  • Ensures patients and carers understand their diagnosis and are involved in deciding their treatment plan where appropriate
  • Identifies when care falls outside of own expertise and refers appropriately
  • Prescribes treatment using best evidence and good practice guidance
  • Understands and complies with legislation and local policy regarding clinical practice
  • Undertakes and uses audit to inform clinical practice
  • Uses expertise to obtain a clinical / social history, initiate appropriate investigations, identify working diagnosis and create a treatment plan

• Self Awareness & Impact on Others

  Understanding and managing one's own behaviour, and creating a positive impact on others.

  • Admits mistakes and takes corrective action
  • Makes a positive impact on first impression
  • Manages own emotions appropriately for the situation
  • Responds constructively when under pressure
  • Shows awareness of own behaviour and how it impacts on others
  • Understands own personal strengths and uses them constructively
  • Utilises own and others time effectively

• Team Working and Relationship Building

  Engaging, working with and motivating others within a team

  • Creates and maintains trust in work relationships
  • Develops and uses personal network constructively
  • Liaises across departmental / organisational boundaries to create good partnership working
  • Motivates the the team and helps to maintain morale
  • Resolves interpersonal conflicts before they get out of hand and achieves positive outcomes
  • Shares information effectively to enable all members of the team to participate in decision making
  • Works effectively as a member of formal and informal teams

• Leadership and Inspiring Others

  Influencing and motivating others to work towards corporate and professional goals

  • Acts as a positive role model
  • Creates an environment where individuals feel safe and able to participate
  • Encourages others to develop and use their expertise
  • Has a visible presence as a leader within the department / organisation
  • Inspires people to work towards a shared vision or goal
  • Provides clear direction for clinical team focusing activity towards an identified objective
  • States own views clearly and can back them with evidence where appropriate

• Clinical Expertise

  Delivering expert clinical care including assessment, planning, intervention and quality for patients

  • Documents care interventions in line with policy and professional code
  • Effectively undertakes a range of care interventions appropriate to role and scope of practice
  • Identifies and manages changing clinical priorities in a safe, calm manner
  • Identifies the signs indicating people may be at risk and in need of protective intervention
  • Involves patients and carers in care planning decisions ensuring their individual needs and wishes are considered
  • Monitors the effectiveness of treatments / interventions, and works within agreed clinical guidelines and protocols to make changes when needed
  • Uses clinical expertise to assess the range, sequence and urgency of intervention activities needed

• Integrity, Equality and Diversity

  Acts with integrity in ways which support equity and diversity

  • Assists individuals in exercising their rights to equality where appropriate
  • Challenges inappropriate or unjust behavior and situations.
  • Consistently respects and acknowledges other peoples values and beliefs
  • Is open honest and inclusive
  • Stands up for beliefs even when unpopular to do so
  • Understands how own behaviour impacts on others
  • Uses personal and positional power responsibly

• Patient Focus and Quality

  Maintaining high quality in all areas of work and practice

  • Consistently carries out work in a manner which maintains quality
  • Listens and talks to patients / service users to resolve any dissatisfaction or conflict at the when it occurs
  • Responds appropriately to complaints or concerns from other departments
  • Tackles poor performance constructively
  • Takes responsibility and accepts accountability for own actions and decisions
  • Treats patients and service users with dignity and respect
  • Understands quality standards and ensures that they are maintained

• Service Improvement and Change Management

  Leading and maintaining change to support service improvement

  • Challenges existing practices appropriately
  • Contributes ideas and practical solutions to create service improvement
  • Encourages others to work together to achieve change
  • Inspires others with vision for future
  • Is able to use topical and high profile issues to promote service improvement
  • Takes responsibility for implementing change in own work area
  • Uses knowledge and feedback from patients to create service improvement

• Governance and risk management

  Individual and corporate accountability, maintaining and promoting health safety and security in the organisation

  • Accepts accountability for service standards
  • Challenges others who put the health and safety of users or workers at risk
  • Clearly defines boundaries of acceptable behaviour
  • Identifies and minimizes clinical and environmental risk effectively
  • Monitors work environment and practices to ensure they are safe
  • Understands and conforms with infection control policies
  • Undertakes work activities in a manner consistent with legislation, policies and procedures

• Financial Awareness

  Understanding and effective use of allocated budget and reduction of waste

  • Identifies where costs can be reduced without impacting on the quality of the service
  • Monitors the use of bank and agency staff to prevent excessive cost
  • Monitors the use of resource in clinical area / department and takes action to reduce waste where necessary
  • Understands and adheres to organisational financial policies and financial regulation.
  • Understands and works within allocated budget
  • Understands how organisational business planning impacts on planning for own department.
  • Understands how to use topical and high profile issues to influence funding decisions