Health Service Leaders and Managers - 360 degree feedback

Competency Framework

You must complete all mandatory competencies and can select up to 8 optional ones.

Mandatory Competencies	Optional Competencies
Team Working	Influencing Skills
Personal Integrity	Political Astuteness
Self Awareness & Impact on Others	Strategic awareness
Communication	Intellectual flexibility and decision making
Relationship Building	Financial Awareness
Leadership and inspiring others	Patient / User Focus
Personal & Professional Development	Governance and Risk Management
	Change Management

Mandatory Competencies

• Team Working

  This competency is about the ability to engage and work with others and to motivate a team. It maps to empowering others and collaborative working in the LQF

  • Encourages a sense of identity and team spirit
  • Motivates other team members and helps maintain team morale
  • Promotes the achievements of the team rather than own personal successes
  • Recognises the contribution that others in the team make
  • Shares information effectively to enable all team members to participate in decision making and goal setting
  • Supports and enables less experienced colleagues
  • Supports individuals and teams through difficult circumstances
  • Works effectively as a member of informal teams or groups

• Personal Integrity

  This competency reflects the ability to integrate own values and show integrity in everyday working. It maps with personal integrity in LQF framework

  • Challenges inappropriate or unjust behavior and situations.
  • Consistently treats others with respect
  • Delivers on commitments and promises
  • Gives praise and credit to others where due
  • Is open, honest and inclusive
  • Stands up for beliefs even when unpopular to do so
  • Takes responsibility for own actions and decisions
  • Uses positional and personal power responsibly

• Self Awareness & Impact on Others

  This competency is about understanding and managing one's own behaviour, and creating a positive impact on others. It maps to self belief, self awareness and self management of the LQF framework.

  • Acts with confidence and is positive about own ability to succeed
  • Admits mistakes and takes corrective action
  • Makes a positive impact on first impression
  • Manages own emotions appropriately for the situation
  • Responds constructively when under pressure
  • Shows awareness of own behaviour and how it impacts on others
  • Understands own personal strengths and uses them constructively
  • Utilises own and others time effectively

• Communication

  This competency is about giving and receiving information. It reflects ability to actively manage communication.

  • Actively encourages others to communicate in order to achieve constructive outcomes
  • Actively listens to others and considers their views
  • Asks questions to check own understanding and ensure others views have been fully expressed
  • Communicates in a manner appropriate to the situation and people involved
  • Conveys complex information in language which is appropriate to the recipient
  • Gives feedback in a way that people find acceptable and constructive
  • Is able to use written and electronic communication methods to convey information in an appropriate and professional manner
  • Keeps written records of communication where appropriate

• Relationship Building

  This competency reflects ability develop relationships with individuals and groups in a manner which facilitates collaborative working and long term trusting relationships

  • Consistently builds trust in working relationships
  • Demonstrates a genuine belief in the abilities of others
  • Displays a genuine interest in people, takes time to understand what motivates them and uses this to develop sound professional relationships
  • Liaises across organisational boundaries to create good partnership working
  • Rapidly develops rapport with individuals and groups
  • Resolves interpersonal conflicts before they get out of hand and achieves positive outcomes
  • Shows sensitivity towards other people
  • When dealing with difficult situations looks for common ground and builds co-operation

• Leadership and inspiring others

  This competency reflects the ability to inspire and motivate others to work towards achieving corporate and professional goals. It encompasses all aspects of personal attributes in the LQF framework

  • Acts as a positive role model
  • Adopts a leadership style appropriate to the circumstances
  • Agrees and sets objectives with team members and monitors their progress
  • Creates an environment where people feel safe and able to participate
  • Empowers others to take the lead when appropriate
  • Encourages others to develop and use their expertise
  • Encourages people to own a shared vision and work towards it
  • Focuses activity towards achieving an identified objective or goal
  • Has a visible presence as a leader within the organisation, team or department

• Personal & Professional Development

  This competency maps with LQF framework Drive for Improvement. It is about personal growth, and developing others to improve the quality of service provision.

  • Actively develops own knowledge and skills through continuous professional development
  • Ensures that people have the right level of training and experience for what they are being asked to do
  • Identifies own development needs and sets personal development objectives
  • Maintains own expertise giving a credible clinical / managerial presence
  • Supports others in learning from mistakes
  • Understands and effectively adopts evidence and research based practice
  • Uses a variety of teaching methods to support others to learn

Optional Competencies - you can choose up to 8 of these

• Influencing Skills

  This competency reflects ability to influence and persuade others. It maps to self management and self belief in LQF framework

  • Adopts an influencing strategy appropriate to the situation
  • Anticipates how people may react and prepares appropriately
  • Finds ways to overcome obstacles and conflicting agendas to achieve a desired outcome
  • Identifies who are the most appropriate people to influence in order to achieve an objective
  • Is able to bring together different points of view during group discussions
  • Keeps everybody's attention during meetings and group discussions
  • Presents a compelling argument
  • States views clearly and can back them with evidence when appropriate

• Political Astuteness

  This competency reflects the ability to understand the dynamics between power bases and interest groups within the organisation and to be able to use these to achieve service goals and change agendas. This maps to LQF political astuteness

  • Has a widely developed personal network and knows how to use it appropriately
  • Identifies and engages champions and stakeholders effectively
  • Identifies potential opposition and develops strategies to create engagement
  • Is able to use topical and high profile issues to support a service development
  • Understands how custom and practice impact on change
  • Understands how own role fits into wider organisation
  • Understands when it is appropriate to pursue a particular issue and when to hold back
  • Understands wider implications of promoting a particular agenda

• Strategic awareness

  This competency reflects an awareness of the wider health care agenda and the ability to use strategic vision to develop the service. It maps to LQF broad scanning

  • Accurately interprets and applies local and national guidance and policy to own work setting
  • Asks questions to gather facts and understand what the issues are
  • Interpretes the organisation's key strategic aims to develop appropriate departmental objectives
  • Looks beyond existing departmental / organisational boundaries to find best solutions
  • Reviews new developments in practice and knowledge to understand the potential impact on own work
  • Strikes a balance between strategic planning and delivering immediate operational targets
  • Understands how service changes impact other departments, the organisation and the local health community
  • Weighs up the implications and risks of a range of courses of action

• Intellectual flexibility and decision making

  This competency is about balancing creative and analytical styles to facilitate sound decision making. It maps to LQF intellectual flexibility.

  • Brings together information from relevant sources when making a decision
  • Challenges current thinking to foster innovation
  • Demonstrates intellectual curiosity and powers of observation and perceptiveness
  • Explains abstract concepts in ways that others can understand
  • Identifies when a decision needs to be made and acts
  • Is prepared to make unpopular decisions in the best interest of the service when necessary
  • Rapidly grasps an issue and adopts an appropriate mode of thinking
  • Understands the limits of own competency and seeks expert advice / opinion where appropriate

• Financial Awareness

  This competency reflects the ability to understand and work within organisations financial framework

  • Accurately identifies where costs can be reduced without impacting the quality of service
  • Adheres to relevant financial and commercial regulation
  • Anticipates social and health trends that may impact on revenues and costs to the service
  • Identifies cost pressures and provides cost effective solutions where possible
  • Maintains own budget effectively
  • Monitors resource use and takes action to reduce waste where necessary
  • Takes value for money into account when deciding the right course of action

• Patient / User Focus

  This competency is about customer care and the ability to provide a patient / user focused service. It encompasses all aspects of the LQF delivering the service

  • Anticipates and responds appropriately to variations in day to day demand
  • Engages with patients and users to ensure service meets patients' needs
  • Involves patients and user groups in service development where appropriate
  • Sets standards and supports others to respond to patients and users constructively
  • Strives to ensure that patients and users are confident with the service they experience
  • Talks and listens to patients to resolve conflict and dissatisfaction at the time
  • Treats patients and users with dignity and respect
  • Uses knowledge and information about patient and user experience to improve service

• Governance and Risk Management

  This competency is about individual and corporate accountability, including the ability to hold others to account. It maps to holding to account and drive for results in LQF

  • Accepts accountability for service standards
  • Challenges others who put the health and safety of users or workers at risk
  • Clearly defines the boundaries of acceptable behaviour
  • Identifies and minimizes clinical and environmental risk effectively
  • Responds appropriately to complaints or concerns from other departments
  • Tackles poor performance constructively
  • Undertakes work activities in a manner consistent with legislation policies and procedures
  • Uses audit cycle to measure success and adapts plan if necessary
  • Works with others to identify and agree appropriate processes and relevant policies

• Change Management

  This competency reflects leading and delivering change to support service improvement. It maps to LQF leading change through people

  • Addresses resistance to change with sensitivity
  • Communicates the vision and rationale for change to encourage active buy-in and engagement
  • Encourages others to put forward ideas and solutions
  • Encourages others to work together to achieve change
  • Identifies good ideas from elsewhere and adapts them to suit local circumstances
  • Proactively translates good ideas into practical solutions
  • Recognises when processes need to be reviewed to sustain change
  • Takes responsibility for implementing change in own work area