Meet the Team

Lynda Holt

MA, DipHE, RGN, FInstLM, FRSA, PPABP

CEO, Health Service 360

Lynda has spent the last 18 years enabling leaders, health professional and difference makers ito lead well, make tangible change, empower their people and improve patient experience.

She believes challenging times call on us to be courageous enough to explore the possible, to be kind enough to do no intentional harm, and to trust ourselves enough to make the contribution we’re here to make.

In 2019 she co-designed the I-CARE framework for courageous leadership – which has supported 1000’s of nurses wading through the uncertainties, hardships and occasional wins the pandemic has bought.

She is responsible for programme development as well as training delivery and coaching.

Lynda has a background in emergency care and was the RCN national lead for Emergency Nurses for 6 years. In her NHS career her leadership journey took her from ward to board. Lynda has worked also with boards of large organisations, charities and other emergency services on developing courageous leadership.

Lynda has authored a number of books in Emergency Care and Personal Development, she enjoys speaking at conferences, podcasts and online events.

Together with Brian, she is responsible for the ongoing social movement #EndPJ paralysis, which aims to reduce physical and psychological deconditioning, by sharing best practice and wisdom amongst health and social care professionals.

 

Brian Dolan OBE

FFNMRCSI, FRSA, MSc (Oxon), MSc (Nursing), RMN, RGN

Director, Health Service 360
Honorary Professor of Leadership in Healthcare

School of Nursing, Midwifery and Social Work, University of Salford, Manchester

Visiting Professor of Nursing

Oxford Institute for Nursing, Midwifery & Allied Health Research (OxINMAHR), Oxford

Brian has a 30+ year career in healthcare focusing on leadership, system redesign, culture change and patient flow. He was awarded the OBE in 2019 for services to nursing.

He is the originator of #EndPJparalysis and the last 1000 days, which in the last few years has resulted in multiple international mobility challenges and Global Deconditioning Summits. Brian has developed what he has learned from creating a social movement in healthcare into practical everyday leadership strategies for health professionals.

The success of the #EndPJParalysis Movement demonstrates his ability to engage motivate and drive others to do the right thing for patients, staff and services. Brian has specialist expertise in Lean Thinking, leadership, clinical service redesign and patient flow, as well as a proven ability to shape strategic thinking and create sustainable organisational change.

Brian is a change agent who is in constant demand and can take others on a journey that puts the patient at the centre of care while delivering quality outcomes and improved patient flow. His personal philosophy is that while the staffs’ time is important, the patient’s time is sacred. This informs his approach to service redesign that enables timely, safe access to services for patients while valuing staff wellbeing and expertise in co-creating innovations in practice.

Angela Clark

Operations Manager

Angela is our chief of making things happen. She is responsible for all our events – especially the #EndPJparalysis Summit. In addition she co-ordinates all our leadership programmes and manages the 360 feedback service.

In short she makes sure the entire team, especially Lynda & Brian, are in the right place and have what they need to deliver an outstanding service to those we work with.

Andy Moss

Tech Support

Andy looks after all the tech behind Health Service 360s work. He builds and supports the online learning platform, manages tech support for clients and users, as well as creating bespoke courses for clients.

Andy is also responsible for the running of the #EndPJparalysis app – the engine behind the challenges. If he gets any downtime he’s found polishing our websites

Ruth Buckley

Executive Coach & Trainer

Ruth has several decades of clinical and managerial expertise in the NHS and globally. Ruth has worked as part of the Health Service 360 delivery team for a number of years, working on service delivery, leadership and interpersonal communication

Ruth qualified as an executive coach a few years ago and now supports  the delivery of leadership programmes at all levels.