Lynda Holt

Managing Director


Lynda is an inspirational leader with the ability to challenge assumptions, inspire creative thinking and develop potential. She has an excellent understanding of organisational dynamics, an eye for hidden talent, and a successful record of engaging individuals in corporate goals. One of the core components of development is self-awareness, Lynda believes many people in large organisations like the NHS are unaware of their full potential. Artificial role boundaries and traditional approaches to appraisal can inadvertently limit the extent to which individuals are stretched.


Key areas of responsibility:


Lynda has an extensive development toolkit, she works with individuals, teams and organisations from board level through the organisation and can engage and communicate across professional boundaries with an understanding which only comes from extensive experience in the sector.

  • Enhancing quality, clinical safety and performance whilst developing and empowering staff to create quality improvements in their own environment
  • Develops and delivers bespoke leadership programmes for NHS Trusts, Education Consortiums and individual health professionals.
  • Coaching for individuals and teams

360 Feedback Services

360 appraisal is one of the best ways of enhancing self-awareness and designing personal development plans which meet both individuals and service need. Lynda has used her extensive experience of the NHS to design a range of tools, especially for health professionals. All our frameworks map with the relevant NHS leadership tools, GMC revalidation guidelines and the 6C’s of Nursing.

  • Design, set up and management of key client 360 projects
  • Health sector client management
  • Established bespoke 360 feedback system for health professionals
  • Designed and developed all core HS360 competency frameworks
  • Design experience of mapping 360’s to existing NHS frameworks
  • Provision of facilitation training for client organisations
  • Internal development of HS360/A360 coaches and 360 facilitators


MA (Medical Sociology) – University of Warwick 2002
Diploma in Management – De Montford University 1996
Dip Higher Education (Health Sciences) De Montford University 1993


NLP Master Practitioner – 2010
Fellow of Institute Leadership and Management – 2007
Foundation Diploma in Corporate Coaching – 2007
INLPTA NLP Practitioner  –  2007
Inner Coach Practitioner Programme – Coaching Academy 2006
Certificate in Professional Coaching – Coaching Academy -2005
Leadership Development Programme – Kings Fund – 2000
Registered General Nurse, Oxford School of Nursing – 1985
NMC Registration – 82K2026E

Professional Membership Royal College of Nursing
Member of European Mentoring and Coaching Council
Current Board Member & Trainer Member of International Federation of Coaching and NLP


Making it count – Compelling 360 feedback (2013) Fink cards for 360 feedback facilitators
Get Out of Your Own Way – 2012 Process for effective 360 feedback management.
Dolan & Holt Accident & Emergency – Theory into Practice 3rd edition -2013 Co-editor of International best-selling Emergency Care
Published in numerous journals including Health Manager Today, Executive Grapevine, Independent Nurse, Emergency Nurse, as well as policy guidance documents with the Department of Health (England),

Speaks regularly at professional conferences on issues concerning effective 360 feedback, leadership and issues around emergency care.


Brian Dolan

MSc(Oxon), MSc (Nurs), RMN, RGN
Corporate Director


Brian has a career that spans more than 30 years working as a nurse and nursing leader with a background in both acute mental health and emergency nursing. He has specialist expertise in Lean Thinking methodology, clinical service redesign and patient flow. Brian is a change agent who is in constant demand and can take others on a journey that puts the patient at the centre of care while delivering quality outcomes and improved patient flow. His personal philosophy is that while the staffs’ time is important, the patient’s time is sacred. This informs his approach to service redesign that enables timely, safe access to services for patients while valuing staff wellbeing and expertise in co-creating innovations in practice.


Key areas of responsibility

Brian has extensive experience in clinical, policy and organisational development at local, national and international level. He is committed to the provision of clinical and strategic service excellence supported by his wide operational knowledge of the NHS and international healthcare systems.

  • Lean thinking – working with staff from public, private and NGO health sectors to enhance their understanding of lean, including undertaking projects that show a return on training investment of 8 to 1.
  • Clinical services improvement and redesign – particularly across patient journeys including emergency care, outpatients, ward settings creating bespoke, sustainable solutions
  • Patient flow – As NHS Executive Director/Clinical Director for emergency services delivered and sustained 98% four-hour standard. Also worked with a large number of organisations in the UK, NZ and Australia to support improvements in patient flow
  • Coaching – supporting and facilitating new ways of thinking for managers and frontline staff
  • Training – developing bespoke leadership programmes for health organisations, eg New South Wales Health for Nurse Unit Managers across the State attended by >1,900 staff
  • Agent in Australia/New Zealand for NHS Productive products (Productive Leader, Productive Ward, Productive Operating Theatre etc)


  • MSc Educational Research Methodology (Distinction), Oxford University 1998
  • MSc Nursing, King’s College, London 1997
  • BSc Hons  (Nursing), University of Manchester 1994


  • NLP Practitioner  2011
  • Certificated in Professional Coaching – Coaching Academy  2008
  • Registered General Nurse, St Mary’s Hosp, London 1988
  • Registered Mental Nurse, St Mary’s Hosp, Co Mayo, Ireland 1984

NMC Registration: 86E0080O

Professional Membership – Royal College of Nursing


Project 2000 (nursing education): Reflection and Celebration (1993)
Accident & Emergency: Theory into Practice [co-edited with Lynda Holt] (1999)
The Nurse Practitioner: Real World Research in A&E (2000)
Accident & Emergency: Theory into Practice 2e [co-edited with Lynda Holt]  (2007)
Accident & Emergency: Theory into Practice 3e [co-edited with Lynda Holt] (2013)

Also published numerous journals including, Journal of Advanced Nursing, Health Services Journal, Journal of Public Health Medicine, Emergency Nurse, Nursing Times etc